Shipping policy
Shipping Policy
At IgotRugs.com, we are dedicated to providing you with clear and reliable shipping information. Below are the details regarding our shipping processes:
Processing Time
- All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed the next business day.
Shipping Times
- Domestic Shipping: Standard shipping typically takes 3-7 business days.
- International Shipping: Delivery times vary based on destination, usually within 7-14 business days. Please note that customs clearance can affect these times.
- Tracking information will be provided once your order has shipped, allowing you to monitor its progress.
Shipping Rates
- Shipping rates are calculated at checkout based on your location and order size.
Customs, Duties, and Taxes
- International orders may be subject to additional customs or import fees. IgotRugs.com is not responsible for these charges. Please check with your local customs office for more information.
Returns & Exchanges
- We accept returns within 30 days of delivery. Items must be unused and in their original condition. For detailed instructions on how to initiate a return, please visit our Return Policy page.
Contact Us
- For any shipping-related inquiries, please reach out to our customer service team at contact@igotrugs.com or call us at (949) 629-8858.